Core Module
From the moment a request is logged to the final sign-off, every task is tracked, timed, and documented. No clipboard chaos, no lost tickets — just a clear, auditable path from problem to resolution.
Start Free Trial
The Operational Engine
Work orders are the heartbeat of any maintenance operation. Whether it's a burst pipe in a commercial tower, a faulty conveyor in a manufacturing plant, or a resident complaint in a condominium — the work order captures the what, where, who, and when that drives resolution.
eWorks Online transforms this process from scattered spreadsheets and paper dockets into a structured digital workflow. Every work order carries a complete history: who raised it, when it was assigned, which technician responded, what parts were used, how long it took, and whether the SLA was met.
How It Works
Log a work order manually, via the self-service portal, or let the system auto-generate from a PM schedule or sensor trigger.
Route to the right technician based on trade, location, skill set, or workload. Automatic or manual — your call.
Technicians update progress in real time — log labour hours, attach photos, record materials used, and add notes from the field.
Supervisors verify completion, approve costs, and capture feedback. Multi-level sign-off ensures quality and accountability.
Closed work orders feed your analytics — response times, cost trends, repeat failures, and technician performance.
Built for Operations
Beyond the Basics
Not every work order carries the same urgency. A jammed fire door is not the same as a flickering light in a back corridor. eWorks Online lets you define SLA rules by category, priority, location, and even contract terms — so the system escalates automatically when response or resolution deadlines are at risk.
Escalation paths are configurable: notify the supervisor after 2 hours, alert the facilities manager after 4, and flag the operations director if the SLA is breached. Every escalation is logged, creating an unbreakable chain of accountability that holds up under audit scrutiny and contract disputes.
For organisations operating under ISO 9001 quality management systems, this structured escalation process provides the documented evidence of nonconformity management and corrective action that auditors require.
Who Benefits
Receive assignments on mobile, update progress in real time, log hours and materials, and capture completion photos — no paperwork to carry.
Monitor team workload, approve completed jobs, track SLA performance, and reassign tasks when priorities shift.
See the full operational picture — open backlog, cost trends, contractor performance, and compliance status across all properties.
Submit requests through the self-service portal, track status with transparent updates, and rate the service once complete.
Explore More
See how eWorks Online brings structure, speed, and accountability to every maintenance task across your facilities.