Industry Solution

Facilities Management Commercial & Mixed-Use

Commercial facility management is where CMMS and CAFM converge most naturally. Office towers, shopping centres, mixed-use developments, and business parks demand both rigorous equipment maintenance and sophisticated space, tenant, and vendor management. eWorks Online is purpose-built for this convergence — a single platform where the maintenance engineer and the property manager share the same operational reality.

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Modern commercial high-rise building with glass facade

Modern commercial office interior with open floor plan

The FM Convergence Point

Where Maintenance Meets Property Operations

Facility management companies juggle multiple disciplines simultaneously: hard services (MEP maintenance, fire systems, electrical compliance), soft services (cleaning, security, landscaping), tenant relations, vendor coordination, energy management, space planning, and financial reporting — often across multiple buildings for multiple clients with different SLAs and reporting requirements.

eWorks Online consolidates these disciplines under a single platform. Work orders track hard and soft service tasks. The service request portal gives tenants a direct channel to the FM team. Floor plans show space allocations and maintenance activity. Analytics dashboards deliver the KPIs that building owners and FM contract managers need to evaluate performance.

Multi-client portfolio management — Manage multiple buildings for multiple clients from a single login, with client-specific SLAs, branding, and reporting templates.
Tenant satisfaction tracking — Service request resolution times, satisfaction scores, and complaint trends — the metrics that drive lease renewal decisions.
Cost-per-square-metre analytics — Attribute maintenance, energy, and operational costs to tenancies, common areas, and building zones for transparent service charge reconciliation.
Vendor SLA performance — Track contractor response times, completion rates, and quality scores against contracted SLAs — evidence-based vendor management.
Energy and sustainability reporting — Monitor consumption by building and zone, benchmark against targets, and generate the data required for NABERS, Green Star, and ISO 50001 compliance.

Facilities Management Commercial & Mixed-Use

Where Maintenance Meets Property Operations

One Platform for the Complete FM Operation